Privacy Data Protection Policy
1. Introduction
Emma Bevan Psychology is committed to protecting the privacy and security of personal and sensitive information. This policy outlines how we collect, store, use, and protect data in compliance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Scope
This policy applies to all employees, contractors, and third parties who collect, store, process, or have access to personal data within Emma Bevan Psychology. It covers all data collected from clients, employees, and other stakeholders.
3. Definitions
Personal Information: Any information that identifies an individual, including name, contact details, date of birth, and health related data.
Sensitive Information: Includes details related to an individual’s health, race, religion, sexual orientation, or criminal history.
Data Subject: Any individual whose personal data is collected and processed.
4. Collection of Personal Information
We collect personal information to provide psychological services, ensure compliance with regulatory requirements, and improve our services. Data is collected through:
Initial consultations and intake forms
Telephone, email, and in-person communications
Online forms and website interactions
Third-party referrals with consent
5. Use of Personal Information Personal data is used for:
Providing psychological services
Managing client appointments and records
Responding to inquiries and communication
Processing payments and handling billing
Complying with legal and ethical obligations
6. Storage and Security of Data
Emma Bevan Psychology takes all reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. We implement the following measures:
Secure password-protected electronic records
Locked and restricted access to physical files
Secure disposal of outdated data
Regular cybersecurity assessments and data protection training
7. Disclosure of Personal Information
We do not share personal information third parties unless:
The client provides explicit consent
It is required by law, such as mandatory reporting obligations
It is necessary to prevent serious harm to the individual or others
8. Access and Correction of Information
Clients have the right to request access to or correction of their personal information.
Requests can be made by contacting us at reception@emmabevan.com.au.
We will process requests within a reasonable timeframe and may require identity verification.
9. Data Retention
We retain personal data for as long as required by relevant laws and ethical guidelines. Psychological records are generally kept for a minimum of seven years after the last client interaction or, for minors, until they reach the age of 25.
10. Breach Management
In the event of a data breach, we will:
Assess the scope and impact of the breach
Notify affected individuals if there is a risk of serious harm
Report to the Office of the Australian Information Commissioner (OAIC) if required
Implement corrective measures to prevent future breaches
11. Complaints and Concerns
If you have concerns regarding data protection or wish to make a complaint, please contact us at:
Emma Bevan Psychology Email: reception@emmabevan.com.au
If your concern is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Policy Updates
This policy may be updated periodically to reflect legal and operational changes. The latest version will always be available on our website.
Effective Date: 04/02/2025